Krinellia Organics – www.krinelliaorganics.com

1. Introduction

The website www.krinelliaorganics.com is the official online store of: Krinellia Organics Private Company (KOULOUDI V. – SACHARIDIS K. I.K.E.)  Agia Paraskevi, Lesvos, Greece Email: info@krinelliaorganics.com  Phone: +30 697 1890 236 By browsing or using this website, you fully accept the present Terms & Conditions.

2. Intellectual Property Rights

All website content (texts, images, product photos, logos, graphics, packaging designs) is the intellectual property of Krinellia Organics or its licensed partners and is protected by Greek and EU copyright law. Reproduction, copying, modification, or republication without written permission is strictly prohibited.

3. Product Information – Medical Disclaimer

All information provided about herbs and herbal teas is for informational purposes only and does not constitute medical advice. Traditional herbal uses are not certified therapeutic claims.

4. Prices & VAT

All prices shown include VAT. Krinellia Organics reserves the right to change prices without prior notice. The price applied is the one valid at checkout.

5. Payment Methods

• Credit/Debit Card

Payments are processed securely via Wordline / Eurobank. Card details are never stored on our website.

• Bank Transfer

Orders are processed once payment has been confirmed.

• Cash on Delivery (Greece only)

Available only for domestic orders. Any applicable fee is displayed during checkout.

6. Shipping & Delivery

Free Shipping

  • For orders over €50 within Greece
  • For orders over €150 within the European Union

Smaller orders

Shipping costs are paid by the customer and are automatically calculated at checkout based on delivery location, weight, and volume.

7. Delivery Times

Estimated delivery times:
  • Greece: 1–3 business days
  • European Union: 3–7 business days
Delivery times may vary due to external factors such as weather, strikes, courier delays, or remote locations.

8. Order Tracking

A shipping confirmation email with your tracking number will be sent once your order has been dispatched.

9. Right of Withdrawal (14 Days)

Customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery, in accordance with EU consumer legislation. Below are the applicable terms and procedures:

9.1 Submitting a Withdrawal Request

The withdrawal request may be submitted:
  • via email at info@krinelliaorganics.com, or
  • by sending a completed withdrawal form (provided upon request)
A confirmation of receipt of the withdrawal request will be sent to the customer.

9.2 Return Deadline

The product must be returned within 14 calendar days from the date the withdrawal request was submitted. The deadline is considered met if the product is shipped before the 14-day period expires.

9.3 Return Address

All returns must be sent to: Krinellia Organics Krinellia, Agia Paraskevi, Lesvos Postal Code 81102 Greece Return shipping costs are paid by the customer, unless the return is due to our error.

9.4 Conditions for Accepting Returns

To be eligible for a return of non-defective products, all conditions below must be met:
  • The product must be unopened and not unsealed
  • It must not have been used
  • It must be in excellent condition, in its original factory packaging
  • Packaging must be intact and undamaged
  • The return must include the proof of purchase (receipt or invoice)
Krinellia Organics reserves the right to reject returns that do not meet these criteria.

9.5 Non-Returnable Products – Legal Exceptions

Returns cannot be accepted in the following cases:
  • The product has been opened or unsealed
  • The product is a herb, herbal tea, or food item, which cannot be returned after opening for reasons of health protection and hygiene (Art. 3ib, Greek Law 2251/1994)
  • The product is no longer in its original condition
  • The product shows damage not related to transportation
Opened herbs, teas, and food products cannot be returned under any circumstances.

9.6 Refunds

If the withdrawal request is accepted:
  • The value of the product(s) will be refunded
  • Using the same payment method used in the original order
  • Within 14 calendar days from receipt and inspection of the returned product(s)

A. Card Payments (Credit/Debit)

Krinellia Organics will notify the bank to issue a reversal (chargeback). The time required for completion depends exclusively on the bank.

B. Cash on Delivery or Bank Transfer

Refunds will be issued via bank transfer to an account provided by the customer.

Note:

Original shipping costs and return shipping costs are borne by the customer (unless the return arises from an error on our part).

10. Defective or Incorrect Products

If a customer receives a defective product or an item different from the one ordered, they must contact us within 48 hours at info@krinelliaorganics.com. Krinellia Organics will replace the product at no cost to the customer.

11. Order Cancellation

Order cancellations are possible only before the order has been shipped. To cancel an order, customers must contact us immediately at: info@krinelliaorganics.com or +30 697 1890 236 Once the order has been handed over to the courier or marked as “Ready for dispatch,” cancellation is no longer possible. Refunds for valid cancellations are issued within 14 days.

12. Personal Data & Cookies

Use of this website is governed by the General Data Protection Regulation (GDPR). Full details are provided in the Privacy Policy and Cookies Policy.

13. External Links

Krinellia Organics is not responsible for the content or policies of external websites linked through our website.

14. Dispute Resolution

For out-of-court dispute resolution, customers may use the EU ODR platform:  https://webgate.ec.europa.eu/odr Jurisdiction: Courts of Mytilene, Greece